Carefully selected pet products, trusted by retailers and ready for deliver to you as soon as possible.
Fast fulfilment
Orders shipped quickly from our US and China warehouses with real-time stock updates.
PACKAGING
Packaging is thoughtfully designed to ensure safe, secure, and hassle-free delivery, protecting your product.
Dedicated Support
Support you can trust, providing fast responses, expert guidance, and reliable assistance.
Order FAQ's
Do I need an account to place an order?
An account is not needed to place an order; however, we suggest to create an account so you can easily track and review your orders.
Do You Ship internationally?
We ship to the USA and Canada only.
How do I place an Order?
Ordering with us is easy! Simply add items to your cart, head to checkout, and follow the instructions to proceed to payment. If you have an account with us, you will be prompted to login - if not, no worries, you can also check out as a guest.
How Much Can I Save in Your Store?
FREE shipping on all orders of USD $49.99 or more
15% store credit on every order of USD$99.99 or more, including FREE shipping
Limited-time product discounts offered regularly
Large sale section with savings ranging from 10% to 40% and much more....
How do I cancel my order?
Should you change your mind about an order after it has been placed and not yet shipped, you can contact us by phone at (940) 604-9815 or email to info@puffyjewel.com to speak with our representatives and cancel your order. oce a tracking number is issued you cannot cancel the order.
I received my order, but something is missing. What should I do?
We strive to provide the best service to our customers. Should you encounter any issues with your order we kindly request that you contact us ASAP info@puffyjewel.com within 10 business days of receiving your order. Our team will do their best to assist you with resolving the matter.
When will my order be delivered?
We ship throughout USA. Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 3-12 business days. You will receive an e-mail after ordering with more information about the delivery.
Can I Return my product?
Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition. Read more here about returns.
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.
How do I check my order status?
To check on the status of your orders, you can log into your account and click on ‘Orders’. All orders placed through your account will appear there, and you can check on status updates and details by clicking on a specific order.
Can I change my order?
Should you need to adjust your order for any reason, please contact us ASAP before the order has been shipped.
I would like to speak with the customer service. How can I get in touch?
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