Welcome to PuffyJewel.com, your one-stop shop for everything your purrs and woofs need. As passionate animal lovers and owners, we carefully curate high-quality essentials to help you treat, care for, play with, groom, supplement, and nourish your pets with ease.
What does we sell?
We offer a wide selection of premium products designed to meet the diverse needs of pets. Our extensive inventory includes pet essentials, high-quality supplements, smart pet products, toys, collars, grooming essentials, and much more.
What payment methods do you accept?
We accepts large number of cards, including Visa, AMEX, Apple Pay, Discovery, PayPal and many more. We do not accept cheques or e-transfers. We do not ship COD.
ACCOUNT
How do I open an account?
To open an account with us, click on the profile icon in the top right corner and click on Create Your Account.
What do I do if I forget my password?
Registration and login are password-less. You simply enter your email address here and enter an OTP code received in your email inbox.
How do I change my contact information?
To change your account information, including your contact or shipping information, please log into your account, click on Account Information to edit the information and make any updates you wish. Be sure to hit ‘Save’ when you’re done!
ORDERING
Do I need an account to place an order?
An account is not needed to place an order; however, we encourage you to create an account so you can easily track and review your orders.
How do I place an Order?
Ordering with us is easy! Simply add items to your cart, head to checkout, and follow the instructions to proceed to payment. If you have an account with us, you will be prompted to login - if not, no worries, you can also check out as a guest!
Do You Ship Internationally ?
We ship to the USA and Canada only.
How Much Can I Save in Your Store?
FREE shipping on all orders of USD $49.99 or more
15% store credit on every order of USD$99.99 or more, including FREE shipping
Limited-time product discounts offered regularly
Large sale section with savings ranging from 10% to 40% and much more....
How do I cancel my order?
Should you change your mind about an order after it has been placed and not yet shipped, you can contact us by phone at (940) 604-9815 or email to info@puffyjewel.com to speak with our representatives and cancel your order.
I received my order, but something is missing. What should I do?
We strive to provide the best service to our customers. Should you encounter any issues with your order we kindly request that you contact us ASAP info@puffyjewel.com within 10 business days of receiving your order. Our team will do their best to assist you with resolving the matter.
When will my order be delivered?
We ship throughout USA. Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 3-12 business days. You will receive an e-mail after ordering with more information about the delivery.
Can I Return my product?
Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition. Read more here about returns
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition.
How do I check my order status?
To check on the status of your orders, you can log into your account and click on ‘Orders’. All orders placed through your account will appear there, and you can check on status updates and details by clicking on a specific order.
Can I change my order?
Should you need to adjust your order for any reason, please contact us ASAP before the order has been shipped.
I would like to speak with the customer service. How can I get in touch?
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